Information and Policies

Our goal, first and foremost, is to offer beautiful antique linen and contemporary modern products of the highest quality to our customers. To that end, we acquire the finest antique linen fabrics available from Europe. The following information and policies describe how Ludwiga's Linen operates to make your purchasing experience pleasant and satisfying.

Customer Service FAQ Links

  • Satisfaction Guaranteed - Our goal is to make your purchasing experience convenient and fulfilling.
  • Privacy - Your personal information is protected by our privacy guarantee.
  • Security - Your personal information is protected by the highest level of encrypted security technology.
  • Shipping Information - Take advantage of FREE SHIPPING and learn about other shipping details.
  • Order Processing Information - When your order is placed, you will receive an email confirmation.
  • Payment Information - Topics include payment methods, payment security and California sales tax.
  • Lost & Damaged items - Describes what to do if your item is lost or damaged in shipment.
  • Refunds & Returns - Describes how to return your item and receive a refund.
  • Vintage & Antique Products - Learn about antique linen and how to use and care for it.
  • Contact Us - Get in touch with us with questions, comments or feedback.
  • Wholesale Inquiry - For resellers, get in touch with us about wholesale opportunities.

Customer Satisfaction

Customer satisfaction is extremely important to us. We want you to enjoy your linen, and we guarantee your satisfaction! If you are not satisfied with your purchase, please contact us immediately, and we will try to resolve any problem to your satisfaction. Please see our refund and return policies and the section on how to handle lost and damaged items for further information. Also, please contact us with any concerns or questions you may have about our products or services. Ludwiga's Linen was founded in 2007 and is located in San Jose, California. Please contact us in any of the following ways:
Toll-free
Telephone
Fax
Email
1-800-385-2860
1-650-325-1001
1-650-324-9576
info@ludwigaslinen.com

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Vintage and Antique Products

All linen products that we sell are either vintage or antique, often with flaws that are inherent in these types of textiles. We wash most of our linen upon arrival to remove any dirt, stains and marks; however, because these fabrics have either been used or stored for many years, there may be small marks that won’t wash out or minor flaws in the material. These just bring out the age and character of these wonderful antique linen products. Learn about the history of how the linen was made, and check out great ideas for using the linen. Also, see how easy it is to care for the linen. We do our best to describe the condition of each item. If, however, a certain condition is important to your purchase, please contact us, and we will try to find the right linen for you.

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Order Processing Information

Email Confirmation: After you have ordered a product(s), we will automatically send you an email confirming that we have received your order.

Order Acceptance: Once we have reviewed the order, including your payment information and product availability, we will let you know via email if there are problems that prevent us from accepting the order.

Out of Stock Items: Because each item is unique, we try to update our inventory on the website frequently to prevent multiple orders for a single item. If, however, multiple orders are placed for a single item, the order from the first buyer will be given priority. Each subsequent buyer for that item will receive an immediate refund. Because each item is unique, it is not possible to place any item on backorder. We will be pleased, though, to help you find a similar item of your choice. Just drop us a note.

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Payment Information

Payment Methods: We accept Visa, MasterCard, Discover, American Express, Diners Club and JCB. In addition, we accept payments made either through your personal PayPal account or by credit card processed by PayPal. We do not accept cash or check payments.

Payment Security: Our payment processors, Shopify Payments and PayPal, are noted for their highly secure and encrypted payment processing procedures.

Currency: All prices are shown in U.S. dollars.

Sales Tax: Residents of California will be automatically charged sales tax. The current sales tax rates for Santa Clara County will be charged for residents of Santa Clara County. All other California residents will be charged the current state sales tax rate. Residents of all other U.S. states and other countries will not be charged sales tax.

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Shipping Information

FREE SHIPPING: Take advantage of shipping savings when you order $200 or more.

  • Free Shipping for all USA orders of $200 or more
  • $20 shipping discount for all international orders of $200 or more
When Order Will Ship: Most orders will be filled and shipped within 2-3 business days.

Shipments Outside of the United States: We ship to addresses within the U.S., Canada and many other countries in Europe, Latin America and Asia.

U.S. Shipping Methods and Transit Times:
  • USPS First Class Mail – 1-3 business days (typically 1-2 days to California addresses)
  • USPS Priority Mail – 1-3 business days
  • UPS Ground – 1-5 business days (typically 1-2 days to California addresses)
  • FedEx Ground – 1-5 business days (typically 1-2 days to California addresses)
International Shipping Methods and Transit Times:
  • USPS First Class Package International Service – delivery varies by destination
  • USPS Priority Mail International – 6-10 business days
  • UPS Standard to Canada (ground) – day-definite delivery based on destination
  • UPS Worldwide Expedited:
    • 3 business days, typical delivery to Mexico
    • 3-4 business days, typical delivery to major destinations in Europe
    • 4-5 business days, typical delivery to major destinations in Asia and Latin America
  • FedEx International Ground (Canada) – day-definite delivery based on destination
  • FedEx International Priority:
    • 3 business days, typical delivery to Mexico
    • 3-4 business days, typical delivery to major destinations in Europe
    • 4-5 business days, typical delivery to major destinations in Asia and Latin America

Insurance and Signature: All items with a value of $50.00 or more will be insured. For UPS and FedEx shipments, your signature may be required upon delivery. In the unlikely event that a package is lost, 100% of recovered compensation will go to the buyer.

Shipping, Handling and Customs Fees: We will charge you the exact shipping fee, including insurance, that UPS, FedEx or the US Postal Service charges us, plus the cost of packaging. Customs fees will not be included in our shipping charges, and you will be responsible for any customs fees incurred. Please be aware that antique linen products are heavier than most fabrics and that shipping charges will be relatively more expensive as a result. We do not add any handling fees, and we do not make any profit on shipping charges.

Will Call: We do not have facilities to receive customers for will call deliveries.

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Lost and Damaged Items

Lost Item: If a package is not delivered to you 24 hours or later than the expected delivery date and time, please email us right away at claims@ludwigaslinen.com so that we can request USPS, UPS or FedEx to perform a search to locate your package. If the package cannot be found, we will file a claim with the shipping company for the declared value of the package contents. Once we receive reimbursement from USPS, UPS or FedEx, we will immediately reimburse you.

Damaged Item: If you receive a package that is damaged, please email us right away at claims@ludwigaslinen.com so that we can arrange a damage inspection with USPS, UPS or FedEx. If the inspection confirms that the package contents are damaged, we will file a claim with shipping company for the declared value of the package contents. Once we receive reimbursement from USPS, UPS or FedEx, we will immediately reimburse you.

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Refund, Return, Discrepancy and Cancellation Policies

Refund Policy: In the unlikely event you wish to return merchandise purchased from Ludwiga's Linen, we will refund item costs and sales tax, but you will be responsible for packaging and shipping costs. You must return the goods in the same condition as you received them for a full refund.

Return Policy: Purchases may be returned within 10 days of receipt of shipment. Please email us at returns@ludwigaslinen.com with your name, address, order number and reason for return. We will contact you with a return merchandise authorization (RMA) number, which we ask that you mark on the outside of the return package. To avoid being responsible for any loss or damage that occurs during transit, please return the items using an insured delivery service that covers the full cost of the items.

Order Discrepancy: Please contact us within 10 days of receipt of shipment if there is a discrepancy in your order. Email us at returns@ludwigaslinen.com with your name, address, order number and description of the discrepancy. We will contact you with a return merchandise authorization (RMA) number, which we ask that you mark on the outside of the return package. Please return the items using an insured delivery service that covers the full cost of the items. We will reimburse you for the shipment and insurance costs and will do our best to resolve the discrepancy as quickly as possible.

Cancellation Policy: Please contact us at orders@ludwigaslinen.com right away if you decide to cancel an order. If we receive your email after an order has been shipped, then please follow the procedures described in the return policy above.

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Security

Shopify secure badgeThe Shopify credit card processing system, Shopify Payments, complies with the highest level of PCI (Payment Card Industry) standards. SSL (Secure Socket Layer) certificates are activated for the Ludwiga's Linen storefront and checkout. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. Most browsers will display a padlock icon beside our store's URL to let you know that our site is secure. 

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Privacy Policies

Shopify Privacy Policy: This site, including the store pages, ordering system, and order data, is hosted by Shopify. Shopify automatically collects order information and information about your shopping experience. Please see the Shopify Privacy Policy for more information about how Shopify uses this information.

Ludwiga's Linen Privacy Policy: This privacy policy was updated on July 1, 2015.
  • Our Commitment To Your Privacy: Your privacy is important to us. To better protect your privacy, the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.
  • What Information Is Collected: As part of the order process, the following information is collected from shoppers: name, shipping/billing address, email address, phone number and credit/debit card information.
  • How Personal Information Is Used: The information we collect is used to fill orders, to contact buyers if they have questions, to send emails with special offers to shoppers and to administer and enhance our website and service. We do not sell or rent our customers' names, addresses or email addresses to anyone.
  • Our Commitment To The Security of Your Data: We do not disclose buyers' information to third parties other than to process, fill and ship orders. The third parties we use will not disclose any of the details to any other third parties.
  • Contact Us: If you have questions about Ludwiga's Linen privacy policy, please contact us at info@ludwigaslinen.com.

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